Terms of service

These terms are an agreement between you and Elvanti about your use of elvanti.ai, its forms, its booking pages and the client portal. By using the site you accept them. If you do not accept them, please do not use the site.

“We”, “us” and “our” mean Elvanti. “You” means whoever is using the site. If you are using it for an employer, you confirm you are allowed to accept these terms on their behalf.

Nothing on this site is an offer to enter into a contract, and submitting a form does not create one. Paid work begins only when we both sign a proposal, statement of work or master services agreement.

That signed agreement governs the engagement — scope, fees, deliverables, ownership of what we build, confidentiality, data handling, warranties, liability and termination. Where anything in that agreement conflicts with anything on this page, the signed agreement prevails, for that engagement.

Use the site for its intended purpose. Specifically, do not:

• Break the law with it, or use it to infringe anyone’s rights.
• Submit false, impersonating or deliberately misleading information through our forms.
• Send spam, bulk enquiries, phishing attempts, malware or anything designed to cause harm.
• Attempt to bypass our bot protection, rate limits, authentication or any other security control.
• Scrape, crawl or harvest the site at a volume that degrades it for anyone else, or mine it to train a model without our written permission.
• Probe, scan or test the site’s security without our written permission, or access accounts, data or systems that are not yours.
• Reverse engineer, copy or resell any part of the site or the portal.

If you find a security issue, we would genuinely like to hear about it. Email us rather than publishing it.

The site and everything we put on it — copy, design, code, logos, diagrams, case material and the Elvanti name — belongs to us or to our licensors, and is protected by intellectual property law. You may view and print pages for your own reference. You may not republish, resell or pass off our material as yours.

What you send us stays yours. Your enquiry, your message, your documents and anything else you submit remain your property. You grant us a non-exclusive, worldwide, royalty-free licence to store, copy and use that material for the purpose you sent it for: reading it, evaluating the fit, replying to you, preparing a proposal and, if we work together, delivering the work. That licence lasts as long as we hold the material and no longer.

You confirm you have the right to send us whatever you send, and that sharing it with us does not breach anyone else’s rights or an obligation you owe someone.

If you send us an unsolicited idea, suggestion or feature request, we may act on it freely and without owing you anything. Please do not send us anything confidential through a public form.

This site is marketing material. It is general information about what automation can do. It is not legal, financial, tax, medical, regulatory, compliance or other professional advice, and you should not act on it as though it were. Get advice that is specific to your situation before you make a decision that matters.

Any outcome described on this site is illustrative, not a promise. Figures, timelines, hours saved, response times, conversion improvements, example scenarios and descriptions of past work are shown to explain the kind of result automation can produce. They are not a forecast of your result, a representation about your business, or a commitment of any kind.

What you actually get depends on things we do not control: your processes, your data quality, your systems, your people, your market and how much of the change your organisation adopts. Two businesses given the same build will not get the same return.

AI systems are probabilistic. They can be wrong, they can be confidently wrong, and the models and third-party services they depend on change without notice. That is exactly why we keep a human approval step on anything touching money, contracts or customers, and why any specific commitment we make about performance has to be written into a signed agreement — not inferred from a web page.

The site links to and relies on services we do not run — our hosting, database, email, scheduling and bot-protection providers, and any site we link out to. We choose them carefully, but we do not control them and we are not responsible for their content, availability, pricing or practices.

When you use one of them through our site, their terms and their privacy policy apply to that use alongside ours. A link is not an endorsement.

We operate an invite-only client portal for account holders. Access is granted by us, is personal to the account it was issued to, and may be withdrawn.

• Keep your credentials secure and do not share them. Anything done through your account is treated as done by you.
• Tell us immediately if you think an account has been compromised, so we can shut it down.
• Only invite or request access for people your organisation actually authorises.
• Use the portal only for your own engagement, and do not export or share another party’s material from it.

We may suspend or terminate access immediately where there is misuse, a security risk, a breach of these terms, or a breach of the agreement covering your engagement. Where it is reasonable to do so, we will tell you why.

The site is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy or quiet enjoyment.

We do not warrant that the site will be uninterrupted, error-free, secure against every attack, or free of anything harmful, or that the information on it is complete or current. We may change, suspend or remove any part of it at any time.

Some jurisdictions do not allow certain warranties to be excluded. If you are in one of them, the exclusions above apply only as far as that jurisdiction permits, and nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

To the fullest extent the law allows, Elvanti and its directors, employees and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data or business interruption, arising out of or connected with your use of the site — whether the claim is in contract, tort, negligence, strict liability or anything else, and even if we were told such damages were possible.

Our total aggregate liability for all claims arising out of or connected with your use of the site is limited to one hundred United States dollars (US$100).

If you are a client, liability for the work itself is governed by the cap and exclusions in the agreement you signed with us, not by this clause.

You agree to indemnify and hold harmless Elvanti, its directors, employees and contractors against any claim, loss, liability, damage or reasonable cost — including reasonable legal fees — arising from your misuse of the site, your breach of these terms, your breach of any law or third-party right, or any material you submit to us that you did not have the right to submit.

We will tell you promptly about any claim covered by this clause, and we may take part in the defence with our own counsel at our own expense. You will not settle a claim in a way that imposes an obligation or admission on us without our written agreement.

We may change, add to or remove parts of the site at any time, and we may update these terms. When we do, we update the date at the top of this page. Material changes will be flagged rather than slipped in.

Continuing to use the site after a change means you accept the updated terms. If you do not accept them, stop using the site. Changes are not retroactive and do not alter a signed agreement already in place.

These terms, and any dispute arising out of them or out of your use of the site, are governed by the laws of the State of [Jurisdiction], without regard to its conflict of laws rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in the State of [Jurisdiction], and each of us waives any objection to venue there.

If you are a consumer, this clause does not take away any protection or any right to bring proceedings locally that the mandatory law of your home country gives you.

Before starting formal proceedings, please contact us and give us a fair chance to resolve the matter. Most things can be sorted out with an email.

• Severability. If a court finds a provision unenforceable, the rest of these terms stay in force.
• No waiver. If we do not enforce a right straight away, we have not given it up.
• Assignment. You may not assign these terms without our consent. We may assign them as part of a merger, acquisition or sale of the business.
• Entire agreement. For your use of the site, these terms and our privacy policy are the whole agreement between us — subject always to any signed engagement agreement, which prevails.

Questions about these terms, a permission request, or a security report — all go to the same place:

hello@elvanti.ai

How we handle the information you send us is set out in our privacy policy.